Privacy Policy
At The Countryside Udawalawe, we are committed to protecting your privacy and handling your personal information responsibly.
Last updated: March 2026
This Privacy Policy describes how The Countryside Udawalawe (“we”, “our”, or “us”) collects, uses, and safeguards the personal information you provide when using our website, making bookings, or staying at our property located at 911/3 Nature House Rd, Udawalawa 70190, Sri Lanka. By using our services, you agree to the practices described in this policy.
1. Information We Collect
Personal Information
When you make a booking, inquiry, or create an account, we may collect your name, email address, phone number, postal address, passport or national ID details (where required by Sri Lankan law), and payment information.
Booking & Stay Information
We collect details related to your reservations including check-in and check-out dates, room preferences, special requests, safari bookings, cab and transfer bookings, and any other services you use during your stay.
Usage Information
When you visit our website, we automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and referring URLs to help us improve your experience.
2. How We Use Your Information
Reservations & Services
We use your personal information to process and confirm your bookings, arrange safari packages and cab transfers, manage your stay, and communicate important details about your reservation.
Communication
We may contact you with booking confirmations, receipts, pre-arrival information, and service updates. With your consent, we may also send promotional offers and special packages relevant to your interests.
Legal Compliance
We may use your information as required by Sri Lankan law, including guest registration requirements for tourism-related businesses.
3. Data Security
Protection Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your payment information is processed through secure, encrypted channels.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
4. Sharing Your Information
Third-Party Service Providers
We may share your information with trusted third parties who assist in operating our business — such as payment processors, safari operators, and transport providers — strictly for the purpose of fulfilling your booking.
No Sale of Data
We do not sell, trade, or rent your personal information to any third party for marketing purposes.
Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect the rights or safety of our guests and staff.
5. Your Rights
Access & Correction
You have the right to access the personal information we hold about you and request corrections if any details are inaccurate or incomplete.
Deletion
You may request the deletion of your personal data, subject to any legal obligations we have to retain certain records.
Marketing Opt-Out
You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option provided in our emails.
6. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: